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Taxi Access Program

Taxi Access Program

PACE

Reduced rate taxi service in Chicago for individuals with disabilities.

Services Offered

Taxi • Paratransit • Travel

Description

The Taxi Access Program (TAP) gives certified paratransit customers an opportunity to travel in taxis at reduced rates for trips that originate within the City of Chicago. RTA certified customers can purchase one way taxi rides
valued up to $20.00 for the reduced price of $3.00 each. Regardless of the full fare amount, only one TAP trip may be used to pay toward each one-way taxi ride. See the user guide for additional information.

Location

547 W. Jackson Blvd., Pace Paratransit Operations, Taxi Access Program,10th Floor, Chicago, IL 60661 41.8776917 -87.6414861

Service Options

Languages Spoken

  • English

Eligibility

-Must be certified for PACE's ADA Paratransit Service. Those with Temporary Interim paratransit eligibility do not qualify for TAP. Call 312-663-4357 for information and to request an application for certification to ride the paratransit system.
-Meter rates above $20 must be paid using cash or a debit or credit card.

How to Apply

-Online: Create an account online. Once your account has
been created, you will be able to purchase trips online using your Visa or MasterCard. You will also be able to check the balance of your TAP
swipe card, as well as to view your ride history.
-By Mail: New TAP clients can use the mail order form to request a card. Mail the completed form to: Pace Paratransit Operations, Taxi Access Program. 547 W. Jackson Blvd., 10th Floor, Chicago, IL 60661.
Please allow 3 weeks to receive your card. Existing TAP clients may order additional rides by completing this form and mailing the form with payment to Pace, TAP Mail Order Program. PO Box 806347, Chicago, IL 60680-4124. Additional trips will be credited to your card within a week. A receipt will be mailed back to you. Fees must be paid via money order, certified check, Visa, or MasterCard only.
-In Person:TAP clients may add rides to their TAP swipe card using cash, Visa or MasterCard at: Chicago & LaSalle Currency Exchange, 777 N. LaSalle Street, Chicago, IL 60610

To take a TAP trip:
Call any taxi company at least thirty (30) minutes before you would like to be picked up. Call only one taxi company to reserve your trip. You may also hail a taxi on the street. Upon entering the taxi, you must present your TAP Swipe Card. The driver will confirm your identification and then swipe the card. At the end of the trip, the driver will swipe your card again. These swipes will verify that the trip you are taking meets the guidelines of the TAP program and they will deduct one trip from the card.

For questions or to request a TAP card, call 800-606-1282 (option 4).